Here we are at Pearl Castle. After running a couple of errands for the day, Marv, Kevin and I headed over to Pearl Castle for some drinks to kill some time. The place is conveniently located inside Richmond Centre. Because of that, there is ample parking. =)
Kevin had not eaten yet, so he decided to get a meal. This is the Deep Fried Pork Chop with Rice. This came with 3 side dishes and a grape jelly for dessert. There was a nice amount of pork to go with the rice. The pork chop was pretty good, tender and juicy, however the rest of the meal was just ‘meeeh’ as he said =)
Surprisingly, there was a generous amount of sides to go along with his meal! For his drink, he decided to go with the House Special Milk Tea. None of us were expecting this drink! It came with whipped cream, chocolate syrup and SPRINKLES! Lol, taste-wise, it was just a regular milk tea(a bit blandish) with a fancy topping.
And I decided to go with the Pudding Frappe with Pearls. This was thick and frothy. There was no pudding pieces in this drink, and it was much too sweet. Marvs drink is on the right, the Mocha Frappe with Pearls. This was quite disappointing, this drink was completely missed. It didn’t arrive, and after a long wait, we asked the server if the drink was forgotten or even still on the way. The waitress went to check and came back with a response that they had given his drink to another table by mistake. Great! She suggested that they could remake it, however we also waited quite a while for this drink. Finally we decided to ask to have the drink in a takeout container as the rest of us had already finished our drink and kevin finished his meal.
Overall, their customer service was lacking. It was quite difficult to flag down a server to take our order, to recheck on Marvs drink, to get Marvs drink in a takeout container, to get the bill. We were quite disappointed that it took so long for them to remake a drink. As this was a mistake on their part, I would think it would’ve been the next drink out, but instead it seems as if we were at the bottom of the list. Because of this, we will not be coming to this particular location again.
Post by Colleen